
FAQ
Find your answers here
What is Print On Demand (POD)?
Print On Demand products are individually produced with care, with your selected design, once your order is placed. As a result, processing your order can take 2-3 days before your order is shipped.
By choosing Print On Demand you are supporting responsible, ethical and sustainable resourcing as there is no excess going to landfill from our company.
Am I able to edit my order after I have placed it?
Unfortunately, no, we are unable to edit orders once they have gone to print.
Refunds or Exchanges
As our products are printed individually and on demand, we are unable to accept exchanges or returns on incorrect orders, such as the wrong chosen size or colour or if you simply change your mind.
Please read each listing in full and check the dimensions carefully before ordering to avoid disappointment. Size charts should be included on all listings but if you do spot a item without, please reach out via customerservice@bobosoot.com and we will update the listing ASAP.
Faulty or Damaged Products
If the product you receive is damaged or faulty due to a manufacturer error, please contact us within 30 days and include clear photos of the issue.
Please note, we will not be held responsible and will not offer reprints or refunds if you, the customer, have ordered the wrong size or colour, or simply change your mind.
Please Note:
For Direct To Garment (DTG) poducts, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement will not be considered defects.
Unsuccessful or Refused Deliveries
Please ensure your delivery details are accurate at the time of ordering.
In the case of an unsuccessful delivery you can either opt for a reprint for an extra charge or a partial refund.
If you refuse your delivery for any reason, you will be responsible for the original shipping, all customs duties (on international orders), returns costs and printing costs incurred.
How long will delivery take?
Processing your order can take 2-3 days depending on your chosen product and print provider.
We have print provders in several countries. For standard domestic shipping, we hope to have your order wth you within 14 days. For international delivery please allow 21-30 days.
Methods of Payment
At the moment we can only accept PayPal but we will be expanding our accepted methods of payment soon.
Are Gift Cards available?
Yes! We are pleased to introduce Gift Cards, available to spend online at bobosoot.com.
Gift cards are valid for 36 months from the date of purchase and are exempt from any discounts or promotions at the time of purchase.
Couldn't find your anwer?
We are here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to help you.